Terms and Conditions

Effective Date: March 18, 2026

Welcome to Custom Golf Cup. These Terms and Conditions (“Terms”) govern your access to and use of our website located at www.customgolfcup.com (the “Site”) and your purchase of any products offered through the Site. Please read these Terms carefully before placing an order or using the Site.

By accessing the Site, submitting an order, or making a purchase, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree with any part of these Terms, you must not use the Site or purchase our products.

These Terms constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Custom Golf Cup (“we,” “us,” or “our”).

1. Products and Services

Custom Golf Cup specializes in the design and manufacture of custom-branded golf hole cups and related accessories (collectively, “Products”). Our Products are designed for use by golf clubs, courses, and event organizers to enhance the presentation and branding of their facilities and events.

All Products are made-to-order and custom-manufactured based on specifications, artwork, and design choices you submit at the time of ordering. Because each order is uniquely produced for you, our cancellation and return policies differ from those of standard retail transactions (see Section 10).

Product descriptions, images, and specifications displayed on the Site are for illustrative purposes only. Actual Products may vary slightly due to manufacturing processes, material differences, and printing tolerances. We make reasonable efforts to display product colors and finishes accurately; however, we cannot guarantee that your display or printing will accurately reflect actual product colors.

2. Eligibility

By using the Site or placing an order, you represent and warrant that:

• You are at least 18 years of age;
• You have the legal capacity and authority to enter into a binding contract;
• You are not located in a jurisdiction where ordering or receiving our Products is prohibited by law;
• All information you provide to us is accurate, current, and complete; and
• You are authorized to use the payment method submitted with your order.

3. Custom Orders and Artwork

3.1 Order Configuration

When placing an order, you will be prompted to select your cup type, layout configuration, quantity, design elements (logo, text, colors), and any special instructions. It is your sole responsibility to review and confirm all order details before submitting.

3.2 Artwork Submission

You may upload logos or artwork in the following accepted formats: PNG, SVG, PDF, AI, and EPS (minimum resolution of 150 PPI for raster files). By uploading artwork, you represent and warrant that:

• You are the owner of, or have received all necessary licenses, rights, consents, and permissions to use, the submitted artwork;
• The artwork does not infringe any third-party intellectual property rights, including but not limited to trademarks, copyrights, or trade dress;
• The artwork does not contain any unlawful, defamatory, or obscene content; and
• Your use and our production of the artwork on Products will not violate any applicable law or regulation.

You grant Custom Golf Cup a limited, non-exclusive, royalty-free license to reproduce, modify (solely for production purposes), and otherwise use the submitted artwork for the purpose of fulfilling your order.

3.3 Production Agreement and Proofs

By submitting an order, you acknowledge and agree that:

• A setup fee applies to all orders, regardless of order size.
• A digital proof will only be provided if Custom Golf Cup identifies an issue with your uploaded artwork or design configuration. If your files are acceptable, your order will proceed directly to production without a proof.
• It is your responsibility to ensure all artwork, text, colors, and configuration selections are correct before submitting your order.
• Minor variations in color, size, and placement are inherent to the custom manufacturing process and are not considered defects.

Because proofs are only issued for artwork problems, please review your design selections carefully. Once your order enters production, changes cannot be accommodated.

3.4 Right to Refuse

Custom Golf Cup reserves the right, in its sole discretion, to refuse to produce any artwork or design that we determine (i) infringes any third-party intellectual property right; (ii) is unlawful, obscene, hateful, or otherwise objectionable; or (iii) violates any applicable law or regulation. In such event, we will notify you and, where practicable, offer you the opportunity to submit revised artwork.

4. Pricing and Payment

4.1 Pricing

All prices are displayed in U.S. Dollars (USD) and are inclusive of cup liners, artwork setup, and standard shipping, unless otherwise stated. Pricing is subject to change without notice; however, any price change will not affect orders that have already been placed and confirmed. Bundle pricing is available as displayed on the Site and is automatically applied at checkout based on the quantity selected.

4.2 Payment Processing Fee

A payment processing fee of 3% will be added to your order total at checkout. This fee is non-refundable and covers the cost of secure payment processing.

4.3 Accepted Payment Methods

We accept major credit and debit cards and other payment methods as displayed at checkout. By providing payment information, you authorize us to charge the total amount of your order, including all applicable fees and taxes.

4.4 Taxes

You are responsible for any and all applicable sales, use, or other taxes imposed by any governmental authority on your purchase. We will collect applicable taxes where we are legally required to do so.

4.5 Setup Fee

A one-time setup fee applies to each order. This fee is included in the all-inclusive pricing displayed on the Site and is non-refundable once production has commenced, except as otherwise provided in Section 10.

5. Order Confirmation and Production

Your order is not confirmed until you receive a written order confirmation from us via email. We reserve the right to cancel or refuse any order at our discretion, including in cases of errors in product or pricing information, suspected fraudulent activity, or inability to verify payment.

Once an order is confirmed and your artwork has been accepted, production begins promptly. Our standard production timeline is 10–14 business days from the date of order confirmation, excluding weekends and public holidays. Production times are estimates only and are not guaranteed.

We are not responsible for production delays caused by incomplete or incorrect artwork submissions, delays in your response to communications from us, circumstances beyond our control (including supply chain disruptions, natural disasters, or similar events), or national holidays or other scheduled closures.

6. Shipping and Delivery

6.1 Shipping Included

Standard shipping to addresses within the contiguous United States is included in the all-inclusive pricing displayed on the Site. Shipping to Alaska, Hawaii, U.S. territories, or international destinations may incur additional charges, which will be disclosed at checkout.

6.2 Delivery Estimates

Estimated delivery is 10–14 business days from order confirmation. This estimate includes production time and does not account for shipping transit times, which vary by destination.

6.3 Shipping Carrier and Risk of Loss

We ship via carriers of our choosing. Risk of loss and title for Products pass to you upon our delivery of the Products to the carrier. We are not responsible for delays, damage, or loss that occur during shipping once the Products have been handed to the carrier. For lost or damaged shipments, please contact the carrier directly; we will assist you in filing a claim where possible.

6.4 Incorrect Address

You are responsible for providing a complete and accurate shipping address at the time of ordering. We are not liable for delays or non-delivery resulting from an incorrect or incomplete address provided by you. Additional shipping charges may apply for re-shipment due to an incorrect address.

7. Intellectual Property

7.1 Our Content

All content on the Site, including but not limited to text, graphics, logos, images, product designs, software, and the selection and arrangement thereof (collectively, “Site Content”), is the exclusive property of Custom Golf Cup or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any Site Content without our prior written consent.

7.2 Your Artwork

You retain all ownership rights in the artwork and content you submit to us. By submitting artwork, you grant us the limited license described in Section 3.2. We will not use your artwork for any purpose other than fulfilling your order and will not sell, license, or disclose your artwork to third parties, except as necessary for production (e.g., sharing with manufacturing partners under confidentiality obligations). Note: if you grant permission for social media use at checkout (see Section 8), we may display images of your completed Products as described therein.

7.3 Feedback

If you provide us with any suggestions, ideas, or feedback regarding our Products or the Site (“Feedback”), you grant Custom Golf Cup an irrevocable, non-exclusive, royalty-free, worldwide license to use, reproduce, and incorporate such Feedback into our products and services without any obligation to you.

8. Social Media and Marketing Use of Customer Artwork

8.1 Default Permission

By placing an order, you are presented at checkout with a clearly labeled checkbox, pre-selected by default, stating substantially: “I permit Custom Golf Cup to photograph, display, and share images of my completed order (including my submitted logo and design) on its social media channels, website, and marketing materials.”

Leaving this checkbox selected constitutes your grant to us of a non-exclusive, royalty-free, worldwide license to:

• Photograph or digitally render your completed Products;
• Publish, display, and share such images on our social media accounts (including but not limited to Instagram, Facebook, LinkedIn, and similar platforms);
• Feature such images on our website, in email newsletters, and in other marketing or promotional materials; and
• Credit you by your club or organization name (if you have provided it), or display the work anonymously, at our discretion.

We will not use your submitted artwork in isolation (i.e., your logo or brand marks on their own) for unrelated commercial purposes. Use is limited to showcasing your completed order as a portfolio or promotional example of our Products.

8.2 Opting Out

If you do not wish to grant this permission, you may uncheck the social media permission checkbox at checkout before submitting your order. Unchecking this box means we will not use images of your order for social media, marketing, or promotional purposes, and we will honor that preference at no cost or disadvantage to you.

You may also revoke a previously granted permission at any time by contacting us at hello@customgolfcup.com with your order number and a written request to withdraw consent. Revocation applies prospectively only; we are not obligated to remove images already published prior to receipt of your withdrawal request, though we will make commercially reasonable efforts to do so upon request.

8.3 No Endorsement

Our use of images of your completed order does not imply any endorsement, sponsorship, or affiliation between your club or organization and Custom Golf Cup beyond the customer relationship. We will not make false or misleading claims about your club’s use of our Products.

9. Minimum Order Quantity and Quantity Increments

A minimum order of 20 cups is required per order. All orders must be placed in increments of 20. Orders that do not meet the minimum quantity or increment requirements will not be accepted. Bundle pricing, as displayed on the Site, is automatically applied based on your selected quantity.

10. Cancellations, Returns, and Refunds

10.1 Cancellations

Because all Products are custom-manufactured, cancellations are only permitted within 24 hours of order confirmation and before production has commenced. To request a cancellation, contact us immediately at hello@customgolfcup.com. Cancellations requested after production has commenced will not be accepted, and no refund will be issued.

10.2 Returns

Due to the custom nature of our Products, we do not accept returns or exchanges unless the Product is defective or does not conform to your confirmed order specifications. All claims for defective or non-conforming Products must be submitted within 14 days of delivery.

10.3 Defective or Non-Conforming Products

If you receive a Product that is defective or materially different from your confirmed order specifications, please contact us at hello@customgolfcup.com within 14 days of delivery with:

• Your order number;
• A description of the defect or non-conformity; and
• Photographs clearly documenting the issue.

Upon verification of a valid claim, we will, at our sole discretion, either replace the affected Products or issue a refund for the affected Products. We will not be responsible for issues caused by artwork quality, incorrect specifications submitted by you, or minor variations inherent to the manufacturing process.

10.4 Non-Refundable Items

The following are non-refundable under all circumstances:

• The 3% payment processing fee;
• The setup fee, once production has commenced;
• Custom Products that conform to your order specifications; and
• Shipping charges for delivered orders.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CUSTOM GOLF CUP, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OUR PRODUCTS OR THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, YOUR ORDER, OR OUR PRODUCTS SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above limitations may not apply to you.

12. Disclaimer of Warranties

OUR PRODUCTS AND THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, CUSTOM GOLF CUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Our Products are intended for decorative and branding use on golf courses and are not warranted for any specific performance metric, durability period, or environmental condition beyond standard golf course use.

13. Indemnification

You agree to indemnify, defend, and hold harmless Custom Golf Cup and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to: (i) your breach of these Terms; (ii) your use of the Site; (iii) any artwork, content, or information you submit to us, including any claim that such content infringes any third-party intellectual property or other right; or (iv) your violation of any applicable law or regulation.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or our Products shall be governed by and construed in accordance with the laws of the State of Illinois, including the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505) and the Illinois Uniform Commercial Code, without regard to its conflict of law provisions.

14.2 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact us at hello@customgolfcup.com and attempt to resolve any dispute informally. We will use reasonable efforts to resolve any dispute within 30 days of receiving your written notice.

14.3 Jurisdiction

If a dispute cannot be resolved informally, you agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in DuPage County, Illinois, and you consent to the personal jurisdiction of such courts.

15. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to the data practices described in our Privacy Policy.

16. Modifications to These Terms

We reserve the right to modify these Terms at any time. We will indicate the effective date of the most recent revision at the top of this page. Your continued use of the Site or submission of an order after any such change constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

18. Entire Agreement

These Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and us with respect to your use of the Site and the purchase of Products, and supersede all prior or contemporaneous understandings, agreements, representations, or warranties.

19. Contact Information

If you have any questions about these Terms, please contact us:

Custom Golf Cup
Website: www.customgolfcup.com
Email: info@customgolfcup.com